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Return Policy

We are proud ofensure the quality control of our products. However, if the goods received by the customer are not satisfactory, please refer to our return and exchange policy.
The following items are not returned.
1. Goods that have been washed, worn, used or misused
2. Items under the "Discount Sale Items" or "Earrings" or "Underwear" categories.
3. Products purchased using points or promotional codes.
4. Goods that exceed the order receipt date of 14 days.
1. If you have received an error/defect item, please refer to the "Return and Exchange" policy.
2. Please note that we only exchange one-to-one.
3. Please check our confirmation before returning the item.
4. Please note that postage for completed orders is non-refundable.
Return Process
1. Send an email to with the following details of the return or exchange item.
    Note: A. Order number
             B. Reasons for return or exchange
2. We will respond to you within 2 business days and provide a return policy form and return address.
3. Fill out the return item form and mail it back with the return or exchange item. Please use the Hong Kong Express Mail Service or SF Express as a return. Other courier services will not be able to process the return address.
4. After receiving the returned items, we will process them within 7 working days.
* All items sold are strictly non-refundable due to washing, abrasion, use or misuse or in discounted sales.
* The postage for return is borne by the customer.
* Kaleidoscope will only be responsible for express postage for goods that have been incorrect or defective prior to shipment.
* Postage charges for goods that have been incorrect or defective prior to shipment will be refunded to the customer or returned in the form of store credits.
* Post-post charges for other completed orders are not refundable.
* Kaleidoscope reserves the rightsto make the final decision on any return case.